Travel Agency partners book trips for their own clients and choose, trip by trip, whether to earn a commission or pass a discount along to that client instead.

Corporate Accounts are for companies that need transportation on an ongoing basis — you get a preferential, pre-agreed rate on every trip, billed together once a month, with nothing to pay at the time of booking.

Still not sure which one fits you? Speak to our team and we’ll help you choose.

Yes — as a Travel Agency partner, you choose on every trip whether to earn a commission or pass a discount along to your client instead. Corporate Accounts get a fixed preferential rate on every trip instead, billed together once a month. Speak to our team to find out more.

Booking confirmations are only sent to the booker, and never to the client. Your client will not receive any information about the price.

The only occasions we contact the passenger are:

• When the chauffeur is on the way: The passenger will receive an email and SMS message with the chauffeur’s contact details.
• When the chauffeur has arrived: the passenger will receive another email and SMS message confirming the chauffeur’s arrival.
• If we need to clarify details: e.g. we may call the passenger’s mobile number if our chauffeur cannot locate them.

No — each Travel Agency or Corporate Account partnership comes with a single user login. We don’t currently support multiple users on the same account.

For security reasons, partners cannot reset their own password. If you lose or forget yours, please contact our support team and we’ll reassign you a new one.

Fast Ice offers several service classes depending on the city, as each city has a list of approved vehicles. These may include:

• First Class: Lincoln, Cadillac, or similar premium sedans

• SUV Class: Chevrolet Suburban, Cadillac Escalade, or similar

• Sprinter Van Class: Mercedes-Benz Sprinter, for groups needing extra space

• Sprinter Van Limo: Mercedes-Benz Sprinter in a VIP/limo configuration

Other vehicle types may be approved for different cities if they meet the Fast Ice standard.

Fast Ice’s competitive pricing model is more transparent compared to traditional providers, ensuring value for money without compromising on service quality — with an additional preferential rate for Corporate Accounts.